1. Introduction

Thames Property Care (“we,” “our,” or “us”) operates as a third-party service facilitator in the property maintenance sector. We do not directly provide property maintenance services. Our role is to connect customers with independent third-party contractors who perform the requested services.

By accessing our website (thamespropertycare.com) or contacting us via phone calls, forms, or advertisements, you agree to the terms outlined in this combined Privacy & Service Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and property address when you request a service or callback.

• Service Details: Information related to the property maintenance services you request.

• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referral sources.

• Call Data: Call logs and recordings may be collected when you contact us via phone or through Google Call Ads.

3. How We Use Your Information

We use your personal information for the following purposes:

• To connect you with independent third-party contractors for property maintenance services.

• To respond to inquiries, schedule services, and provide customer support.

• To manage calls generated through Google Call Ads and other advertising platforms in compliance with advertising policies.

• To improve our website, services, and user experience.

• To communicate important updates, promotions, or policy changes.

4. Third-Party Service Disclosure & Independent Contractors

All services provided through our website are delivered by independent contractors. We act solely as an intermediary between customers and service providers. Our services include:

• Receiving customer inquiries

• Coordinating service requests

• Assigning or referring independent workers or contractors

Responsibilities of Contractors:

• Completion and quality of the work

• Compliance with local laws, safety standards, and regulations

• Use of their own tools, skills, and expertise

We do not supervise, manage, or control how the contractors perform their work. Your personal information may be shared with the assigned contractor solely to facilitate service delivery.

5. Call Advertising & Communication Transparency

Calls generated through Google Call Ads or other advertising platforms connect customers to our service coordination or call handling team.

Please note:

• Calls are intended to facilitate service requests and connect customers with third-party contractors.

• We clearly disclose our role as a third-party service provider.

• Service availability, pricing, and execution depend on the assigned contractor.

• Call information is used solely for service coordination and customer support purposes.

This transparency is maintained in accordance with Google Ads Call Advertising policies.

6. Pricing & Fees

Any pricing discussed during calls or communications is indicative and may vary based on:

• Type and complexity of the service

• Property location

• Contractor availability

We may charge a service coordination or setup fee. The final service cost is determined by the independent contractor unless otherwise agreed.

7. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. Your information may be shared with:

• Independent contractors to fulfill service requests

• Service providers supporting our business operations (e.g., website hosting, analytics, call handling)

• Legal authorities if required by law or to protect our rights

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Improve user experience

• Analyze website traffic

• Support advertising campaigns, including Google Call Ads

You can manage cookie preferences through your browser settings.

10. Limitation of Liability & No Guarantees

As a third-party facilitator, we are not liable for:

• Service quality or workmanship

• Delays, cancellations, or non-performance

• Property damage or personal injury

• Disputes between customers and contractors

All services are provided “as-is” by independent third-party workers. We do not provide warranties, guarantees, or assurances regarding the performance, reliability, or outcomes of services.

11. Your Rights

You have the right to:

• Access and request a copy of your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your personal information, subject to legal obligations

• Opt-out of marketing communications by contacting us at contact@thamespropertycare.com

12. Compliance With Advertising Policies

This policy ensures transparency and compliance with applicable advertising requirements, including Google Call Ads policies, by clearly stating that services are delivered by independent third-party contractors.

13. Policy Updates

We reserve the right to update or modify this policy at any time. Updates will be posted on this page with the effective date. Continued use of this website or our services constitutes acceptance of the updated policy.

14. Contact Information

If you have questions regarding this policy, third-party services, or call advertising, please contact us:

• Email: contact@thamespropertycare.com
• Phone: 0808 2715171
• Address: 20-22 Wenlock Road, London N1 7GU