1. Introduction

Welcome to Thames Property Care (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website (https://thamespropertycare.com/) and our services.

Thames Property Care operates as a third-party service facilitator in the property maintenance sector. We do not directly provide property maintenance services. By accessing our website, contacting us, or using our services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, you must not use our website or services.

2. Nature of Services

Our role is limited to facilitating connections between customers and independent third-party contractors. Our services include:

• Receiving customer inquiries
• Coordinating service requests
• Assigning or referring independent contractors

We do not employ, supervise, or control the contractors, nor do we perform any property maintenance work ourselves.

3. Independent Contractors

All services are performed by independent contractors who are solely responsible for:

• The quality, safety, and completion of the work
• Compliance with applicable laws, regulations, and safety standards
• Providing their own tools, materials, and expertise

Any agreement for services is between the customer and the contractor.

4. User Responsibilities

By using our website or services, you agree to:

• Provide accurate and complete information
• Use our services for lawful purposes only
• Cooperate with contractors during service delivery
• Refrain from misusing or attempting to disrupt our website, calls, or systems

We reserve the right to refuse service if misuse or false information is identified.

5. Pricing, Fees, and Payments

• Any pricing discussed during calls or communications is indicative only and may vary based on service type, property location, and contractor availability.

• We may charge a service coordination or setup fee, which will be disclosed in advance where applicable.

• The final service price is determined by the independent contractor unless otherwise agreed in writing.

• Thames Property Care is not responsible for payment disputes between customers and contractors.

6. Call Advertising & Communications

Calls generated through Google Call Ads or other advertising platforms are used for service coordination purposes.

Please note:

• Calls may be recorded for quality, training, and compliance purposes
• Calls do not guarantee service availability
• We clearly disclose our role as a third-party service facilitator

All call handling is conducted in accordance with applicable advertising and data protection policies.

7. Cancellations & Availability

• Service availability depends on contractor schedules and location

• We are not responsible for delays, cancellations, or non-performance by contractors

• Cancellation terms may vary depending on the assigned contractor

8. Limitation of Liability

To the maximum extent permitted by law, Thames Property Care shall not be liable for:

• Service quality or workmanship
• Delays, cancellations, or failure to perform services
• Property damage or personal injury
• Losses, damages, or disputes arising between customers and contractors

Customers engage contractors at their own discretion and risk.

9. No Warranties

All services are provided by independent contractors on an “as-is” and “as-available” basis. We make no warranties or guarantees, express or implied, regarding:

• Service outcomes
• Contractor performance
• Reliability or suitability of services

10. Intellectual Property

All website content, including text, logos, graphics, and branding, is the property of Thames Property Care unless otherwise stated. Unauthorized use, reproduction, or distribution is prohibited.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Termination of Use

We reserve the right to suspend or terminate access to our website or services at any time, without notice, if these Terms and Conditions are violated.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

14. Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with the effective date. Continued use of our website or services constitutes acceptance of the updated terms.

15. Contact Information

For questions regarding these Terms and Conditions, please contact us:

• Email: contact@thamespropertycare.com
• Phone: 0808 2715171
• Address: 20-22 Wenlock Road, London N1 7GU